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MICHAEL HARRIS
IT SUPPORT | TECHNICAL SUPPORT | APPLIED COMPUTING | AI-ENABLED PROBLEM SOLVING
Wisconsin • harrismi16@uwosh.edu • michaeldeanharris.com • GitHub
Professional Profile
Applied Computing student and Technical Illustrator with professional experience solving technical production problems, interpreting complex requirements, validating digital files, and working within accuracy-critical workflows. Brings a practical support mindset: isolate the issue, research the cause, test the fix, document the result, and communicate clearly. Hands-on with Windows and macOS, Adobe Creative Cloud, XML, Java, SQL, Git/GitHub, and AI-assisted troubleshooting and development. Targeting IT Support, Help Desk, Desktop Support, or Technical Support roles where fast learning, disciplined troubleshooting, and strong customer communication matter.
Technical Toolkit
SUPPORT & SYSTEMSTechnical troubleshooting • Windows • macOS • software configuration • issue documentation • root-cause analysis
DEVELOPMENTJava • SQL • HTML • CSS • JavaScript • Git • GitHub • Eclipse
DATA & WORKFLOWSRelational databases • database design • XML • file/data management • technical documentation
TOOLSAdobe Illustrator • Adobe Creative Cloud • Microsoft Office
AI WORKFLOWSAI-assisted troubleshooting • prompt engineering • rapid prototyping • research • workflow integration
Professional Experience
Technical Illustrator | O'Neil
2026 - Present • Department of Defense-related technical documentation environment
- Translate complex source material and technical requirements into precise digital illustrations, maintaining accuracy and consistency in a standards-driven production environment.
- Diagnose difficult Illustrator, EPS, SVG, and XML workflow problems by isolating file-level causes, testing corrective approaches, and producing more usable downstream assets.
- Protect quality and file integrity across multiple concurrent assignments where small production errors can create downstream rework, delays, or documentation issues.
- Use AI-assisted research and troubleshooting to accelerate investigation of unfamiliar technical problems, then independently validate solutions before applying them to production work.
Pre-Production Engineer | Norka Inc.
Previous Role • Hybrid production / technical workflow environment
- Reviewed and prepared customer files before production, identifying technical defects early and correcting issues that could otherwise cause manufacturing errors, delays, or rework.
- Investigated layout, file, and specification inconsistencies, determined practical corrective actions, and converted customer requirements into production-ready deliverables.
- Balanced multiple jobs with different technical requirements and deadlines while maintaining accuracy and communicating issues clearly across the production process.
- Built a strong quality-control and troubleshooting foundation by working at the point where digital-file decisions directly affected cost, schedule, and finished-product quality.
Education
University of Wisconsin-Oshkosh | Applied Computing - Degree in Progress
Relevant study: Java Programming • Database Design & SQL • Project Management • IT Ethics • Web Development • Systems & Computing
Applied work: Java applications with file I/O and reporting; relational database/EER design; project risk, stakeholder and issue tracking; technology and cybersecurity case analysis.
Applied work: Java applications with file I/O and reporting; relational database/EER design; project risk, stakeholder and issue tracking; technology and cybersecurity case analysis.
Selected Technical Projects
AI Restaurant Operations Platform
Designed an AI-first restaurant operations concept connecting sales, inventory, purchasing, forecasting, promotions, and management decisions while prioritizing integration with existing restaurant infrastructure rather than costly hardware replacement.
TCG Signal | tcgsignals.com ↗
Built and iterated on a trading-card technology product using AI-assisted development for prototyping, debugging, feature planning, mobile usability, application logic, and deployment problem solving.
Technical Portfolio | michaeldeanharris.com
Built and maintain a web portfolio backed by GitHub to present technical, development, and creative work, with emphasis on interactive demonstrations and clear communication of project value.
What I Bring to a Support Team
Structured troubleshooting: Comfortable moving from symptoms to root cause instead of guessing. Technical communication: Professional experience translating specifications and technical problems into clear, usable outcomes. AI fluency: Uses modern AI as a practical force multiplier for research, debugging, prototyping, and problem solving - not as a substitute for verification. Adaptability: Proven ability to learn unfamiliar tools and workflows quickly in production environments.